Nurturing library operational innovation using the library management system for operational

Nurturing library operational innovation using the library management system for operational and services excellence

SHARIFAH FAHIMAH SAIYED YEOP

Knowledge Management Unit, Information Resource Centre,

Universiti Teknologi PETRONAS, Bandar Seri Iskandar,

32610, Tronoh PERAK DARUL RIDZUAN

Abstract

The changes in the development of integrated library management system (ILMS) in year 2012 – 2015, bringing the challenges for the developers to include into the latest features in ILMS according to their customer’s needs from the libraries. It should be synchronized with latest technology in library system. Web services, open sources and changes in business strategy, are the factors that contributed to the climate changes in ILMS world. Those factors brought the positive impact for all the people that involved in development and implementation of library system. This paper captured and interpreting the situation into the benefits for library business operation and services for users. The transfer of knowledge, innovation, and the openness to content from external resources are among the advantages for the library, to nurture the innovation in services and operational excellence.